Refund policy

Refund Policy — Store Credit Only

Nóvaire does not issue refunds to the original payment method. If a return is approved, store credit will be issued in the form of a digital credit code, redeemable toward a future purchase on our website.

## Return Eligibility

To be considered for store credit, you must contact us within 7 days of delivery and provide:

* Your order number

* The reason for the return

* Clear photos of the item and packaging

Returned items must be unused, in original packaging, and in resalable condition. All returns are subject to review and approval by our team.

For cleanliness, safety, and product condition reasons, items may be deemed ineligible for return if they have been used, opened, damaged, or are missing original packaging, accessories, filters, charging cables, attachments, or other included components.

Returns sent without approval may not be accepted.

For approved returns not related to product defects or quality issues, a 10%–20% restocking fee may apply. Any applicable fee will be deducted from the store credit amount issued.

If your order arrives damaged or defective, you must notify us within 7 days of delivery by emailing [SUPPORT EMAIL] with your order number and clear photos showing the issue.

Upon review, we will provide next steps and resolve the matter by issuing store credit or arranging a replacement, as appropriate.

Approved store credit is typically issued within 5–7 business days after the returned item is received and inspected.

Customers are responsible for return shipping costs unless the return is due to an approved damaged, defective, or incorrect item. Shipping costs are non-refundable.

To begin a return request, email [SUPPORT EMAIL] with your order number, reason for return, and photos of the item.